Return Policy

Rockwell Return Policy

Thank you for shopping at Rockwell Watches. Please read below for our return policy.

Regular purchases made directly from Rockwell Watches, whether at www.RockwellWatches.com, www.RockwellTime.com, a Rockwell live event, or the Rockwell Watches Flagship Store, may be exchanged for another product of equal or lesser value within 30 calendar days and with proof of purchase. No refunds will be given for any reason.

If you received a product with a problem not covered under the standard warranty (i.e. cosmetic issues) you have 10 calendar days from receipt of the item to file a claim regarding that item. All claims must be sent to orders@rockwellwatches.com within 10 calendar days of proof of delivery.

All sales are final on discount or sale items. No exchanges or refunds.

 

Authorized Retailers

This Return Policy does not apply to purchases made through authorized Rockwell retail outlets, online or physical. Please refer to their return policy for information regarding your purchase. We cannot accept any returns for purchases made through outside retailers, regardless of their return policy. These purchases, however, are covered under our Warranty Policy. Please retain a copy of your receipt as proof of purchase.

 

Unauthorized Sales Channels

Rockwell provides no warranty for items purchased through unauthorized channels. Unauthorized channels include, but are not limited to: eBay.com or other online auction or used-product resellers, discount or wholesale websites or retailers, direct purchases from any person outside of a Rockwell-owned property or authorized retailers. Rockwell cannot accept returns for purchases made outside of an authorized channel. If you have a question about whether a retailer is authorized to sell Rockwell products, please contact us at info@rockwelltime.com.

 

Shipping Costs

You are responsible for all shipping costs for any exchanges, both to and from our warehouse.

 

Warranty or Repair

If you are having a problem with your watch please click here for warranty and repair info.

 

Disclaimer: This return policy may be updated or amended at any time at Rockwell Watches' sole discretion.